Fast path: delete your account directly in your profile
You can remove your account yourself at any time: sign in and open buffitapp.com/profile, switch to the tab Settings and in the section Privacy tap Delete account. After a short confirmation, BuffIt automatically removes:
- Favorites, visit history and created reviews.
- Notifications, messaging tokens and active sessions, and existing push devices are signed out.
- Stored notification settings and marketing preferences.
- Submitted restaurants are not deleted, but the submitter mapping is anonymized; claimed restaurants lose the owner connection.
- The underlying Firebase login is deleted by default so the account is signed out immediately.
This process calls the privacy endpoint /api/user/privacy/account and by default passes the option to remove the linked Firebase account. That removes both app access and traceable records in one step. If you also need a written confirmation, follow the extended steps below.
1. Send your request
- Send us an email to [email protected] or use the in-app contact form in the profile area ("Support and privacy").
- Include the email address or phone number you used to register with BuffIt so that we can identify your account clearly.
2. Confirm your identity
- For security reasons we need proof that you are the account holder, for example via the registered email address or a one-time code.
- For restaurant or business accounts, additional business registration evidence may be required.
3. Choose the scope
- Tell us whether you want to delete the whole account or only specific data such as restaurant uploads or marketing data.
- Mandatory records that must be retained for tax or commercial law reasons are kept for the legally required retention period and deleted afterwards.
4. Processing and confirmation
- We process deletions within 30 days. In complex cases we will inform you about a possible extension of another 30 days.
- Once deletion is completed, you will receive confirmation by email. On request, we can also provide a PDF confirmation.
Direct contact for deletion requests
Please mention the subject "Data deletion" and the affected email address. We reply with an acknowledgement within one business day.
Business support
- For restaurant and campaign requests
- [email protected]
- +49 5361 890 993 0 (Mon-Fri, 10:00-16:00)
Important notes
- Transaction and invoice data may need to be retained for up to 10 years by law. They are locked and deleted only after the retention period ends.
- If you manage multiple restaurants, please include all restaurant IDs or profile links so that no data is missed.
- You can request a status update at any time. We document each step in our privacy ticket system.